If receiving an error after inputting your information on the ‘Confirm Your Identity’ screen, it could be because of the following:
- The username and/or personal information was entered incorrectly or does not match our system. Double check to ensure all information has been entered correctly.
- Ensure you are logging in and validating with your own credentials and information. Online banking is individualized, and each member is recommended to have their own profile with their own credentials, regardless of whether their accounts are single or joint.
- For a business profile, ensure you are entering your organization’s tax ID or EIN when validating. If your organization does not have a tax ID, please enter your Social Security Number. If your organization has a Tax ID but you have received an error at this screen, try again with your SSN.
